Program/Using the Interaction Timeline to Investigate User Misconduct
- Format
Poster
- Keywords
- harassment
- anti-harassment
- civility
- conduct
- Misconduct
- training
- When and where
- Friday 20 July, 20:00 - 21:30
- Plenary hall
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- Presenter(s)
- Topic area
- Relationship to theme
Community health
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Abstract
In Wikimedia's 2017 Community Engagement Insights Report, it was found that 31% of all 4,500 survey respondents felt unsafe in any Wikimedia online or offline space at any time during their tenure, 49% of 400 users avoided Wikimedia because they felt uncomfortable, and 47% of 370 users indicated that in the past 12 months they had been bullied or harassed on Wikipedia. Furthermore, 60% of people who reported a dispute to functionaries say their issue was "not at all resolved" and 54% called their interaction with functionaries "not at all useful."
When user misconduct occurs between two users it can be time consuming and complicated to determine exactly what happened, who is at fault, and how to deal with both users. Wherever a case is raised, users will often only provide diffs that bolster their side of the argument. Knowing the entire story is important to make an informed decision. To have a more welcoming community it is essential to give administrators more effective and accurate tool to mitigate user conduct issues.
The Interaction Timeline is a tool built by the Wikimedia Foundation‰Ûªs Anti-Harassment Tools team to help with this process. The Timeline shows a chronologic history for two users on pages where they have both made edits. The goal of the feature is to help administrators understand the sequence of events between two users so they can confidently make a decision about how to best resolve a user conduct dispute.
This workshop will demonstrate some example uses of the Timeline and will demonstrate the different ways it can be used to help in user misconduct or harassment investigations.
Read more about the Interaction Timeline at https://meta.wikimedia.org/wiki/Community_health_initiative/Interaction_Timelin
Outcomes
Session participants should leave the workshop with knowledge on how the Interaction Timeline can be used to make more informed decision in a time efficient manner, when investigating reports of user misconduct. Participants will be able to use the tool or direct others to the tool.
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